Rico de La Llama
Spanish / Portuguese / English Trilingual Agent
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Rico started his career with 15 years of experience in the Sporting Goods Industry in sales and marketing. He also diversified in Network marketing where he learned how to organize, manage and run conventions in South America as well as in the U.S. Rico entered the cruise industry by joining Abracadabra Cruises Inc. sales team in December of 1997. He finished his first year by winning Abracadabra's Rookie of the year in 1998, and Winner of Abracadabra's "Cruise Agent of the Year 1999". In the four years since joining Abracadabra Rico has received awards for Inside Sales Agent of the Year from; Carnival, Royal Caribbean, Norwegian, Celebrity, Holland America and Disney. Rico has sailed aboard The Disney Magic. Norwegian's Leeward. Premier's Big Red Boat. Carnival's Spirit, Triumph, Destiny, Tropicale, Ecstasy, Fantasy and Imagination. Royal Caribbean's Vision of the Seas (Cruising Alaska) and Voyager of the Seas. Holland America's Zaandam, Celebrity's Millennium (Cruising the Western Mediterranean). These cruises have enriched Rico's first hand knowledge of Europe and South America. He lived in Europe for 4 years and has lived and travels to South America on a yearly basis visiting his parents who have lived in Brazil for 30 years. Rico is fluent in English, Spanish and Portuguese.
To whom it may concern:
This letter of recommendation is in support of Rico de la Llama an Abracadabra Cruise and Tour
Counselor. For the past 4 years he has supported NCL in the areas of sales and revenue growth.
He was NCL'S top sales achiever for Abracadabra in 2000. He is very knowledgeable about the Travel
Industry and has been a huge asset to both Abracadabra and NCL. He is also extremely enthusiastic
And passionate about what he sells. This explains his overall success. I've always known him to be
Honest and very service oriented to both Abracadabra and his client's.
Mark Winckler, NCL District Sales Manager
Good Morning Rico:
Well, it has been a few weeks since the Cruise and I wanted to follow up with you. Of the cruises we have done, this was by far the best. The ship, the service and your efforts made this the BEST!
I personally want to compliment you on the quality of what you do. In the past when we have used a travel company to help us, we have ended up doing all the work and they got their commission. It was such a pleasure to work with a true travel professional. Your attention to detail, your willingness to help us with any issue, your attention to us on-board the ship far exceeded my expectations. If anyone mentions to me they are thinking about doing a cruise, I will send them in your direction.
Again, thank you for your commitment to personal touch. You were a big reason StarMaker 2001 was such a huge success!
Richard Flint, CSP
To whom it may concern:
Let it be known that Rico de la Llama has been one of our best and most innovative sales associates we have ever had the opportunity to employ at Abracadabra! Cruises, Inc. His affiliate agency, Dream Maker Cruises and Tours is one of our most productive and very highly praised affiliates when it comes to passenger satisfaction. Rico consistently shows extreme patience, knowledge and concern for his clients and passengers ... no matter what the cost of their cruise vacation may be. We are very supportive in his efforts and very pleased with his continued desire to further educate himself in the newest programs and ships being added to the world of cruising today. Please feel assured that when Rico is your agent, you are working with the best of the best! Further, with his experience in seminars and groups at sea, realize that there is a lot of personal experience that Rico holds that only few specialists in our industry ever attain.
He finished his first year by winning Abracadabra's Rookie of the year in 1998, Winner of Abracadabra's "Cruise Agent of the Year 1999". In the four years since joining Abracadabra, Rico has received awards for Inside Sales Agent of the Year from: Carnival, Royal Caribbean, Norwegian, Celebrity, Holland America and Disney.
Le Ann Dakake, MCC
Abracadabra! Cruises, Inc.